Refund Policy
Policy Overview
The Refund Policy of ringhub.it.com formulates standardized specifications for user return applications, refund conditions, processing cycles and related rules, aiming to provide fair, transparent and efficient after-sales refund services for all platform users and fully protect consumers’ legitimate shopping rights and interests.
Return & Qualification Conditions
The platform provides a 60-day free return service for all purchased products. Within 60 days after the user receives the goods, if the product has quality problems, does not match the order description, or the user has non-quality return demands, the user can initiate a return application through the platform. All returns supported by the platform are free of return freight, and users do not need to bear any return logistics costs.
To ensure the smooth progress of refund processing, the returned goods need to keep the original packaging, complete accessories, unused and undamaged product status, and retain the order purchase certificate. Products damaged by human factors, deliberately damaged or missing accessories will not be eligible for free return and refund services.
Refund Processing Cycle
After the platform receives and completes the inspection of the returned goods and confirms that the goods meet the return specifications, the refund review process will be initiated immediately. Our team will complete the refund settlement and payment within 5 to 10 working days. The refund will be returned to the user’s original payment account by default. The specific arrival time of the refund shall be subject to the processing cycle of the user’s payment institution.
Types of Refunds & Rules
The platform supports full refund and partial refund services. For returns of single products or full orders that meet the conditions, we will provide full refund; for scenarios such as missing individual accessories and minor non-influential product defects confirmed by both parties, partial refund processing can be carried out through negotiation. All refund amounts are settled in unified USD currency according to the actual payment amount of the user’s order.
Refund Application Process
1. Users log in to the ringhub.it.com account, enter the order details page, and submit a return and refund application with detailed reasons and corresponding product pictures;
2. The customer service team reviews the application within 1-2 working days and sends the standard return address and return instructions to the user;
3. The user sends back the goods according to the instructions and uploads the return logistics waybill number to the platform;
4. After the platform receives and inspects the goods, it will complete the refund payment within the specified cycle.
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